At Saje Psychiatry LLC, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and other relevant regulations.

By using our services, you agree to the terms outlined in this Privacy Policy. Please read it carefully to understand how your information is handled.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, address, phone number, email address, date of birth, and other contact details.
• Health Information: Medical history, current health status, diagnosis, treatment plan, prescriptions, mental health evaluations, and other related health data.
• Insurance Information: Insurance provider details, policy number, and billing information.
• Payment Information: Credit/debit card details and billing address.
• Communication Data: Notes from phone calls, emails, and other communication with our clinic.

2. How We Use Your Information

We use your information to:

• Provide and manage your treatment and services.
• Schedule appointments, follow-up visits, and reminders.
• Process insurance claims and payments.
• Communicate with you regarding your care, appointments, and other clinic-related matters.
• Comply with legal, regulatory, and contractual obligations.
• Improve our services and clinic operations.

3. Sharing Your Information

We may share your personal and health information in the following cases:

• With healthcare providers involved in your treatment, such as specialists or therapists.
• With your insurance company for billing and claims purposes.
• As required by law, such as to comply with subpoenas, court orders, or other legal processes.
• With third-party service providers who assist with operations, such as appointment scheduling software, billing, or customer support.

We will not share your personal information for marketing purposes without your explicit consent.

4. Telecommunication and SMS Consent (TCR/SMS Policy)

By providing your phone number and/or email address, you consent to receive communications from Saje Psychiatry LLC via phone, text message (SMS), and email. These communications may include:

• Appointment reminders and scheduling.
• Billing and insurance updates.
• General health information and treatment updates.
• Other necessary communications related to your care.

Text Message/SMS Terms:

• Frequency of Messages: You may receive appointment reminders, notifications, and other clinic-related communications through text messages. The frequency will vary based on your interactions and needs.
• Opting Out: You may opt out of receiving text messages at any time by replying “STOP” to any text you receive. If you opt out, you will still receive critical communications (e.g., appointment reminders) via other channels such as phone or email.
• Message and Data Rates: Standard message and data rates from your mobile service provider may apply to text messages you receive from us. Saje Psychiatry LLC is not responsible for any charges incurred by receiving such messages.

Phone and Email Communication:

• You agree to receive calls or emails from Saje Psychiatry LLC related to your care, appointment scheduling, billing inquiries, or other necessary communications. You can opt out of non-essential calls or emails at any time by contacting us directly.

5. Data Security

We employ a variety of physical, technical, and administrative security measures to safeguard your information. This includes encryption, secure servers, and restricted access to your personal and health data. However, no data transmission or storage system can be completely secure, so we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal and health information upon request.
• Request corrections to any inaccurate or incomplete information.
• Request a copy of your health records in a secure format.
• Request restrictions on certain uses or disclosures of your information.
• Withdraw consent for the sharing of certain information, when applicable.

To exercise these rights, please contact our office using the contact details below.

7. Cookies and Website Usage

We may use cookies and tracking technologies on our website to improve functionality and user experience. This information is collected anonymously and is used to analyze site traffic and user behavior. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

Notice of Privacy Practices: This Privacy Policy is designed to comply with HIPAA and other applicable privacy laws. For a full Notice of Privacy Practices, please contact our office or request a copy during your next visit.